Frequently Asked Questions

Everything you need to know about shopping with Neutral Ground.

What is the Neutral Ground philosophy on garment quality?

We focus on timeless silhouettes and high-quality sustainable fabrics designed to last beyond seasonal trends. Each piece is rigorously tested for durability and comfort.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for refund incur a small processing fee.

How do I ensure I am ordering the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our support team for personalized advice.

Do you use sustainable packaging?

Yes, all Neutral Ground orders are shipped in 100% compostable or recyclable materials to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna.